Returns & Claims

At Capa Stone Design, we believe that creating a timeless home should be effortless and inspiring. Each Capa piece is crafted with care from the finest materials — but on rare occasions, a return or claim may be necessary.

Our team is here to ensure the process is simple, transparent, and handled with the same attention to detail we bring to our designs. If you need assistance at any point, please contact us at contact@capastonedesign.com.

Claims

If your order arrives damaged, defective, or incorrect, please notify our team within 48 hours of receiving it.

To begin your claim, email contact@capastonedesign.com with the following details:

  • Item name or SKU
  • Photos of the damage
  • Photos of both interior and exterior packaging
  • Whether you have the original packaging
  • Your preferred resolution (replace, repair, or refund)
  • A brief description of the issue

Please inspect all items upon delivery. If there is visible damage or missing pieces, note this directly on the delivery receipt before signing. Take a photo of the receipt and send it to your Capa Stone Design representative or our Claims Department.

Online Returns

This policy applies to online orders only. For showroom purchases, please contact our team for in-store policy details.

Step 1: Check Return Eligibility

All returns must be in original condition and with their original packaging. If you’re unsure whether your item qualifies, reach out to contact@capastonedesign.com — our team will gladly assist.

Returnable Items

  • Accessories
  • Unused or unwashed textiles
  • Books or décor objects
  • Dishes
  • Uninstalled lighting
  • Items that arrive damaged, defective, or incorrect

Not Returnable

  • Custom or made-to-order furniture
  • Special upholstery or production items
  • Gift cards
  • Furniture and rugs
  • Artwork, mirrors, wallpaper
  • Clearance or final sale pieces
  • Seasonal or holiday merchandise
  • Items damaged through normal wear and tear
  • Installed lighting fixtures
  • Items delivered more than 14 days ago
  • Pieces with natural variations or imperfections inherent to stone or wood

Step 2: Initiate Your Return

If your item meets the return criteria, simply log in to your Capa Stone Design account, locate your order, and select “Request Return”.

If you need further assistance or don’t see your item listed, email us at contact@capastonedesign.com — we’ll guide you through the next steps.

FAQ

We understand that each piece — and each home — is unique. If you have questions about specific materials, timelines, or special circumstances, please reach out. Our team is here to make sure your Capa experience remains seamless from start to finish.